Hot Spring Spas & Panasonic Promotion – Terms and Conditions
- Promotion Overview
1.1. This promotion ("Promotion") is being offered by Hot Spring Spas New Zealand Limited (New Zealand company number 108700) ("Hot Spring") together with Panasonic New Zealand Limited (New Zealand company number 917567) ("Panasonic").
1.2. The Promotion is valid for eligible purchases by Participants (defined below) made within the Promotion Period (defined below) of a new spa, at full Recommended Retail Price (RRP).
1.3. Participants who purchase a new Hot Spring spa pool from the Highlife, Limelight, Hot Spot, or Freeflow ranges ("Eligible Products") during the Promotion Period will receive a Panasonic credit ("Credit") to the following values:
- Highlife Range: NZD $10,000
- Limelight Range: NZD $6,000
- Hot Spot Range: NZD $5,000
- Freeflow Premier Range: NZD $3,000
- Freeflow Sport Range: NZD $1,000
- R Series Swim Spa Range: NZD $5,000
- X Series Swim Spa Range: NZD $6,000
- E Series Swim Spa Range: NZD $10,000
- Vigor Cold Plunge: NZD $1,000
1.4. The Promotion is subject to the Promotion terms and conditions (“Promotion T&Cs”). By participating in the Promotion, Participants agree to be bound by and accept the Promotion T&Cs.
- Eligibility
2.1. The Promotion is open to all permanent residents of New Zealand aged 18 years or over as at the date of purchasing the new spa from Hot Spring (“Participants”).
2.2. Employees of Hot Spring, Panasonic, and their immediate families, agents, companies, contactors or anyone professionally connection with the Promotion and/or Hot Spring, as well as any participating retailers, are not eligible to participate in the Promotion.
2.3. This Promotion applies to new spa purchases made during the Promotion Period only; trade-ins, lay-bys, or any discounted models are not eligible to participate in the Promotion. The Promotion is not to be combined with any other offer.
- Promotion Period
2.1. The Promotion Period commences on 12.01am on Monday 7 April 2025 and ends on 23.59pm on Sunday 1 June 2025 ("Promotion Period").
2.2. Any purchases made outside of the Promotion Period are not eligible to participate in the Promotion.
- Credit Issuance and Redemption
3.1. The Credit will be issued to Participants upon full payment and confirmed registration on Panasonic Rewards website of the Eligible Product. Hot Spring reserves the right to require evidence of registration prior to issuing the Credit.
3.2. Customers must create an account on Panasonic Rewards (https://rewards.panasonic.co.nz/customer/account/create/) within two months of the Promotion Period ending to activate the validity of the Credit. Failure by the Participant to register within this timeframe will result in the forfeiture of the Credit with no liability owed to Hot Spring.
3.3. The Credit is non-transferable, non-exchangeable, and cannot be redeemed for cash or any other form of compensation.
3.4. Use of the Credit is subject to any terms and conditions imposed by Panasonic.
3.5 Upon registration on Panasonic Rewards participants are subject to Panasonic Privacy policies and any preferences thereafter are at the discretion of the participant.
- Credit Expiry and Registration Requirements
4.1. The Credit is valid for 12 months from the date of issue. Credit must be used in its entirety within 12 months from registration.
4.2. Details used when registering on the Panasonic Rewards website must match exactly what is supplied to Participants via email by Hot Spring. Participant’s details provided to Panasonic will be subject to any privacy policy of Panasonic in force from time to time during the Promotion Period.
- Pricing and Payment Terms
5.1. All pricing for the Eligible Products under this Promotion are based on the RRP.
5.2. Any discounts, negotiated pricing, or alternative offers will render the purchase ineligible for the Promotion.
- General Conditions
6.1. If the Eligible Product is returned for a refund for whatever reason, the Credit will be voided, and if already redeemed, the value of the Credit will be deducted from any refund amount payable by Hot Spring to the Participant.
6.2. Hot Spring and Panasonic reserve the right to verify the validity of purchases and Participant eligibility at their sole discretion.
6.3. Any fraudulent activity or attempts to circumvent these Promotion T&Cs will result in ineligibility from the Promotion.
6.4 Subject to New Zealand legislation, Hot Spring reserves the right to amend, suspend, or terminate the Promotion at any time without prior notice.
6.5. Any decisions made by Hot Spring regarding the Promotion are final and no correspondence will be entered into.
6.6 To the extent of any inconsistency between these Promotion T&Cs and any other reference to terms and conditions in this Promotion, the Promotion T&Cs will prevail.
- Limitation of Liability
7.1. To the maximum extent permitted by law, Hot Spring and Panasonic are not liable for any loss, damage, or injury suffered by any Participant or any third party arising from or in connection with this Promotion.
7.2. Hot Spring and Panasonic will not be responsible for any failure or delay in the issuance or redemption of Credit due to circumstances beyond their reasonable control.
7.3 Nothing in the Promotion T&Cs limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Consumer Guarantees Act 1993, as well as any other consumer protections under the Fair Trading Act 1986 or any other similar consumer protection laws in New Zealand.
- Privacy
8.1. Any personal information collected as part of this Promotion will be used solely for the purposes of administering the Promotion and any related publicity by Hot Spring in accordance with Hot Spring’s privacy policy and the Privacy Act 2020.
8.2. Hot Spring will otherwise handle your personal information in accordance with its privacy policy available at https://hotspring.co.nz/cookie-policy/. Participants may request access or to update personal information or lodge a complaint by writing to The Privacy Officer, Hot Spring Spas New Zealand Limited, 35 Sir William Pickering Drive, Rosedale, Auckland 0632, New Zealand. By participating in this Promotion, Participants consent to the collection, storage, use and process of their personal information as set out in this clause 9.
- Governing Law
9.1. These Promotion T&Cs are governed by and construed in accordance with the laws of New Zealand.
9.2. Any disputes arising from this Promotion will be subject to the exclusive jurisdiction of the New Zealand courts.
