Free Shipping
Applies to some North Island Non Rural only - if free shipping is available it will be displayed as an option at checkout on orders over $99. Bulky items (spa covers and spa pools) and some heavy items (electric motors) may have a fixed price shipping charge.
Time Frame
Please allow 2 to 5 business days to receive your order. We try to send orders out as soon as they are received so you might receive your order on the next business day.
Online Store Returns Policy (accessories and chemicals only).
You may return most new, unopened items, excluding spa pools, within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in New Zealand. Note that there are restrictions on some products, and some products cannot be shipped to certain regions.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.