When you buy a spa from FORD SPA POOLS you get a full HotSpring Spas NZ Factory warranty AND ongoing after sales service FOR THE LIFE OF YOUR SPA (20-30 years). We Service what we sell wherever you live, so you can rest assured your investment in a spa will be a happy one. Warranty coverage includes parts and labour within a 15km radius of our store. Beyond that area a travel charge may be applicable.
View :
Limelight Warranty | Hot Spot Warranty | FreeFlow Warranty | Islander Spas Warranty | Covana Warranty | Endless Warranty
Highlife Warranty
Highlife® Collection Warranty Offerings
Watkins Manufacturing Corporation (Watkins) warrants to the original consumer purchaser (you) the following about your new Highlife® Collection HotSpring® portable spa, when purchased from an authorized dealer/service provider (dealer).
7 Year Shell Surface Warranty
Watkins warrants the acrylic surface material of the Highlife® Collection Hot Spring® portable spa to be free from defects in materials and workmanship for seven years. Additionally, the acrylic surface material is structurally warranted not to leak for a period of seven years. The acrylic surface material is non-permeable and will not absorb odors, bacteria or pollutants.
5 Year No Leak Plumbing Warranty
Watkins warrants the Hot Spring® spa against leaks caused by defects in manufacturing and workmanship for five years. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints,drains, hoses, and all bonded parts.
5 Year Component Warranty
Watkins warrants the electrical components, pumps, jets including the Moto-Massage™ jets, air valves, levers, bezels and other HotSpring® spa components against defects in materials and workmanship for five years. Some parts, most of which can be changed out without the use of tools, such as filter cartridges, filter lid, spa pillows and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your HotSpring® dealer for details.
5 Year No-Fault™ Heater Warranty
Watkins unconditionally warrants the No-Fault heater to be free from defects in materials and workmanship for five years. This warranty defines unconditional, with the exclusion of commercial or industrial use, and improper installation, as warranty coverage provided that the component has failed to operate properly within the spa's system.
5 Year Everwood™ Cabinet Warranty
Watkins warrants the Everwood cabinet material to be free from defects in materials and workmanship for five years. This warranty specifically covers the cabinet's structural integrity (exclusive of surface stain), including the material and assembly.
The Everwood cosmetic finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not defects. To restore the appearance of the Everwood cabinet, refer to the spa Owner's Manual for proper care and maintenance instructions.
3 Year SpaStone™ Cabinet Warranty
Watkins warrants the SpaStone cabinet material to be free from defects in material for three years. This warranty specifically covers peeling, cracking or shrinking for three years.
The SpaStone cabinet's cosmetic finish and workmanship is warranted to be free from defects at the time of initial delivery to the original consumer purchaser. Fading and weathering of the surface will occur naturally over time, and are not considered to be warrantable defects
The plywood siding on the Custom Cabinet (CC) spa is specifically excluded from this warranty, although it is warranted to be free from defects in materials and workmanship at the time of delivery. Please refer to the spa Owner's Manual for proper maintenance instructions.
2 Year Light Assembly Warranty
Watkins warrants the LED light assemblies, which consists of all lights within the spa, including the underwater and bartop lighting, to be free from defects in materials and workmanship for two years.
2 Year FreshWater® III Ozone Warranty
Watkins warrants the electrical components, ozone tubing, check valve, injector, corona discharge cell and exterior housing of the FreshWater III corona discharge ozone purification system against defects in material and workmanship for two years.
2 Year Wireless Remote Control Battery Warranty
Watkins warrants the battery in the wireless remote control panel against defects in material and workmanship for two years. For replacement of the battery refer to the spa Owner's Manual for proper care and installation directions.
The following applies to all of the warranties listed:
Extent Of Warranty
This warranty extends only to the original consumer purchaser of the Hot Spring® spa when purchased and originally installed within the country of purchase or, in case of spas purchased in the EU, when originally installed within the EU. This warranty begins on your delivery date of the spa, but in no event later than one year from the date of purchase. The Hot Spring® spa warranty terminates upon any transfer of ownership or if the spa is installed or relocated outside the boundaries of the country of purchase or, in case of spas purchased in the EU, if the spa is installed or relocated outside the EU by the original consumer purchaser prior to the expiration of the warranty period.
Warranty Performance
To make a claim under this warranty, contact your dealer. In the event you are unable to obtain service from the dealer, please contact Watkins Manufacturing Corporation, at 1280 Park Center Drive, Vista, California, 92081, USA Attn: Customer Service Department +1 760 598 6464 or via e-mail, custsvc@watkinsmfg.com. You must give Watkins and/or your dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time you discover the claim. Watkins reserves the right to inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts, labor or the freight costs for parts necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered by this warranty. Please contact the dealer for information regarding any such charges.
Limitations
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins' prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Watkins, failure to follow Watkins' Owner's Manual, or repairs made or attempted by anyone other than an authorized representative of Watkins. Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion.Visit www.hotspring.co.uk or contact your dealer for a list of manufacturer approved accessories.
Disclaimers
TO THE EXTENT PERMITTED BY LAW, WATKINS SHALL NOT BE LIABLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE. Some countries do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights, which vary from country to country.
HotSpring, Everwood, Moto-Massage, SpaStone, FreshWater and No-Fault are trademarks of Watkins Manufacturing Corporation.
©2015 Watkins Manufacturing Corporation
Limelight Warranty
Limelight® Collection Warranty Offerings
Watkins Watkins Manufacturing Corporation (Watkins) warrants to the original consumer purchaser (you) the following about your new Limelight® spa, when purchased from an authorized dealer/service provider (dealer).
7 Year No Leak Shell Warranty
Watkins warrants against water loss due to defects in the spa shell for seven years.
5 Year Shell Surface Warranty
Watkins warrants the surface material of the Limelight spa to be free from defects in materials and workmanship for five years.
5 Year No Leak Plumbing Warranty
Watkins warrants the Limelight spa against leaks caused by defects in manufacturing and workmanship for five years. This warranty specifically covers leaks from the wall fittings, jet fittings, lighting system fittings, internal plumbing, internal glue joints, drains, and all bonded parts.
5 Year Component Warranty
Watkins warrants the electrical components, pumps, air valves, levers, bezels and other Limelight spa components against defects in materials and workmanship for five years. Some parts, most of which can be changed out without the use of tools, such as filter cartridges, filter lid, spa pillows and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your Limelight dealer for details.
5 Year No-Fault™ Heater Warranty
Watkins unconditionally warrants the No-Fault heater to be free from defects in materials and workmanship for five years. This warranty defines unconditional, with the exclusion of commercial or industrial use, and improper installation, as warranty coverage provided that the component has failed to operate properly within the spa's system.
3 Year Everwood™ Cabinet Warranty
Watkins warrants the Everwood cabinet material to be free from defects in materials and workmanship for three years. This warranty specifically covers the cabinet's structural integrity and basepan (exclusive of surface stain), including the material and assembly.
The Everwood cosmetic finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not defects. To restore the appearance of the Everwood cabinet, refer to the spa Owner's Manual for proper care and maintenance instructions.
3 Year Light Assembly Warranty
Watkins warrants the LED light assemblies, which consists of all lights within the spa and lighting of any water feature, to be free from defects in materials and workmanship for three years.
The following applies to all of the warranties listed above:
Extent Of Warranty
This warranty extends only to the original consumer purchaser of the Limelight spa when purchased and originally installed within the country of purchase or, in case of spas purchased in the EU, when originally installed within the EU. This warranty begins on your delivery date of the spa, but in no event later than one year from the date of purchase. The Limelight spa warranty terminates upon any transfer of ownership or if the spa is installed or relocated outside the boundaries of the country of purchase or, in case of spas purchased in the EU, if the spa is installed or relocated outside the EU by the original consumer purchaser prior to the expiration of the warranty period.
Warranty Performance
To make a claim under this warranty, contact your dealer. In the event you are unable to obtain service from the dealer, please contact Watkins Manufacturing Corporation, at 1280 Park Center Drive, Vista, California, 92081, USA Attn: Customer Service Department +1 760 598 6464 or via e-mail, custsvc@watkinsmfg.com. You must give Watkins and/or your dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time you discover the claim. Watkins reserves the right to inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts, labor or the freight costs for parts necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered by this warranty. Please contact the dealer for information regarding any such charges.
Limitations
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins' prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Watkins, failure to follow Watkins' Owner's Manual, or repairs made or attempted by anyone other than an authorized representative of Watkins. Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit www.hotspring.com or contact your dealer for a list of manufacturer approved accessories.
Disclaimers
TO THE EXTENT PERMITTED BY LAW, WATKINS SHALL NOT BE LIABLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from country to country.
Limelight, Everwood and No-Fault are registered trademarks of Watkins Manufacturing Corporation
Hot Spot Warranty
Hot Spot® Spas Limited Warranty Offerings
Watkins Manufacturing Corporation (Watkins) warrants to the original consumer purchaser (you) the following about your new Hot Spot spa, when purchased from an authorized dealer/service provider (dealer).
5 Year No Leak Shell Warranty
Watkins warrants against water loss due to defects in the spa shell for five years.
2 Year Shell Surface Warranty
Watkins warrants the acrylic and UHMWPE (ultra high molecular weight polyethylene) surface material of the Hot Spot spa to be free from defects in materials and workmanship for two years.
2 Year No Leak Plumbing Warranty
Watkins warrants the Hot Spot spa against leaks caused by defects in manufacturing and workmanship for two years. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, drains, hoses, and all bonded parts.
2 Year Component Warranty
Watkins warrants the electrical components, pump(s), Moto-Massage™ jet, and other Hot Spot spa components against defects in materials and workmanship for two years. Some parts, most of which can be changed out without the use of tools, such as filter cartridges, filter lid, spa pillows, and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your Hot Spot dealer for details.
2 Year No-Fault™ Heater Warranty
Watkins unconditionally warrants the No-Fault heater to be free from defects in materials and workmanship for two years. This warranty defines unconditional, with exclusion of commercial or industrial use, and improper installation as warranty coverage without exception provided that the component has failed to operate properly within the spa's system.
2 Year Simulated Wood Warranty
Watkins warrants the simulated wood cabinet material to be free from defects in materials and workmanship for two years. This warranty specifically covers the cabinet's structural integrity (exclusive of surface stain), including the material and assembly.
The simulated wood cosmetic finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface may occur naturally over time, and are not defects. To restore the cabinet's appearance, refer to the spa Owner's Manual for proper care and maintenance instructions.
2 Year LED Light Assembly Warranty
Watkins warrants the LED light assemblies, which consists of all lights within the spa, to be free from defects in materials and workmanship for two years.
The following applies to all of the warranties listed above:
Extent Of Warranty
This warranty extends only to the original consumer purchaser of the Hot Spot spa when purchased and originally installed within the country of purchase or, in case of spas purchased in the EU, when originally installed within the EU. This warranty begins on your delivery date of the spa, but in no event later than one year from the date of purchase. The Hot Spot spa warranty terminates upon any transfer of ownership or if the spa is installed or relocated outside the boundaries of the country of purchase or, in case of spas purchased in the EU, if the spa is installed or relocated outside the EU by the original consumer purchaser prior to the expiration of the warranty period.
Warranty Performance
To make a claim under this warranty, contact your dealer. In the event you are unable to obtain service from the dealer, please contact Watkins Manufacturing Corporation, at 1280 Park Center Drive, Vista, California, 92081, USA Attn: Customer Service Department +1 760 598 6464 or via e-mail, custsvc@watkinsmfg.com. You must give Watkins and/or your dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time you discover the claim. Watkins reserves the right to inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts, labor or the freight costs for parts necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered by this warranty. Please contact the dealer for information regarding any such charges.
Limitations
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins' prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Watkins, failure to follow Watkins' Owner's Manual, or repairs made or attempted by anyone other than an authorized representative of Watkins. Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit www.hotspring.com or contact your dealer for a list of manufacturer approved accessories.
Disclaimers
TO THE EXTENT PERMITTED BY LAW, WATKINS SHALL NOT BE LIABLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE. Some countries do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from country to country.
Hot Spot, Hot Spring, Moto-Massage and No-Fault are trademarks of Watkins Manufacturing Corporation.
FreeFlow Warranty
Watkins Manufacturing Corporation (“Watkins”) warrants to the original consumer purchaser (“you”) the following about your new Freeflow portable spa, when purchased from an authorized dealer/service provider (“dealer”).
5 Year Structure Warranty
Watkins warrants the spa structure of the spa, which is defined as any rotationally molded, polyethylene internal support structures connecting the unibody shell, cabinet, floor and the external coping for a period of five years from the delivery date of the spa. This limited structural warranty specifically excludes any portion of the spa that is not rotationally molded as part of the unibody shell such as jets, doors, covers, etc.
5 Year Shell/Surface Warranty
Watkins warrants the shell of the spa from defects in materials and workmanship resulting in water loss for a period of five years from the delivery date of the spa. Any and all additional costs including, shipping, delivery, set‐up, installation and/or disposal charges will be the sole responsibility of the spa owner.
2 Year No Leak Plumbing Warranty
Watkins warrants the factory installed plumbing components of the spa to be free of defects in materials and workmanship resulting in leaks, for a period of two years from the delivery date of the spa. This warranty specifically covers leaks from jet fittings, internal plumbing, internal glue joints and, hoses.
2 Year Component Warranty
Watkins warrants the electrical and mechanical components including the
pump, heater, LED lighting and control system against defects in materials and
workmanship for a period of two years from the delivery date of the spa. Filter
cartridges, light bulbs, hot tub cover, spa cover locks, and fuses, and GFCI cord are not included in this warranty. Those items are however warranted to be free from defects in materials and workmanship at the time of delivery to the consumer. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your Freeflow dealer for details.
2 Year Synthetic Wood Cabinet Warranty
Watkins warrants the synthetic wood cabinet material and assembly on Freeflow spas to be free from defects in materials and workmanship for a period of two years from delivery date of the spa. The cosmetic finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface may naturally occur over time and are not considered defects. The following applies to all of the warranties listed above:
Extent Of Warranty
This warranty extends only to the original consumer purchaser of the Freeflow spa when purchased and originally installed within the country of purchase or, in case of spas purchased in the European Union (“EU”) when originally installed within the EU. This warranty begins on the date of installation of the spa, but in no event later than one year from the date of purchase. The Freeflow spa warranty terminates upon any transfer of ownership or if the spa
is installed or relocated outside the boundaries of the country of purchase or, in case of spas purchased in the EU, if the spa is installed or relocated outside the EU, prior to the expiration of the warranty period.
Warranty Performance
To make a claim under this warranty, contact your dealer. In the event you are unable to obtain service from the dealer, please contact Watkins Manufacturing Corporation, at 1280 Park Center Drive, Vista, California, 92081, USA Attn: Customer Service Department +1 760 568 6464 or via e-mail, ahsservice@watkinsmfg.com.
You must give Watkins and/or your
dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within thirty (30) days of the time you discover the claim. Watkins reserves the right to inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts and/or labor necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a reasonable repair person travel/service charge that is not covered by this warranty.
Please contact the dealer for information regarding any such charges.
Limitations
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Watkins, failure to follow Watkins’ Pre-Delivery Instructions or Owner’s Manual, or repairs made or attempted by anyone other than an authorized representative of Watkins.
Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit www.Freeflow-spas.com or contact your dealer for a list of manufacturer approved accessories.
Disclaimers
ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE, WHICHEVER IS SHORTER. Some countries do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some countries do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations may not apply to you.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from country to country.
Endless Pools Fitness Systems and SwimCross Exercise Systems Limited Warranty Summary:
- 10 Year No Leak Shell Warranty
- 7 Year Shell Surface Warranty
- 5 Year No Leak Plumbing Warranty
- 5 Year Component Warranty
- 5 Year Heater Warranty
- 5 Year Cabinet Warranty
- 2 Year Light Assembly Warranty
- 2 Year Water Sanitation Warranty
- 1 Year Sound System Warranty
Watkins Wellness (“Watkins”) warrants to the original consumer purchaser (“you”) the following about your new Endless Pools® Fitness System or SwimCross™ Exercise System when purchased from an authorized dealer/service provider (“dealer”).
10 Year No Leak Shell Warranty
Watkins warrants against water loss due to defects in the Endless Pools Fitness System or SwimCross Exercise System shell for ten years.
7 Year Shell Surface Warranty
Watkins warrants the acrylic surface material of the Endless Pools Fitness System or SwimCross Exercise System to be free from defects in materials and workmanship for seven years. Additionally, the acrylic surface material is structurally warranted not to leak for a period of seven years. The acrylic surface material is non-permeable and will not absorb odors, bacteria or pollutants. Your spa shell is made of plastic, thermoformed material that naturally ages over time, which may result in minor cosmetic imperfections, including fading, discoloring or surface anomalies that are not covered by this warranty.
5 Year No Leak Plumbing Warranty
Watkins warrants the Endless Pools Fitness System or SwimCross Exercise System against leaks caused by defects in manufacturing and workmanship for five years. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, drains, hoses, and all bonded parts.
5 Year Component Warranty
Watkins warrants the electrical components, pumps, jets, air valves, levers, bezels and other Endless Pools Fitness System or SwimCross Exercise System components against defects in materials and workmanship for five years. Some parts, most of which can be changed out without the use of tools, such as filter cartridges, filter lid, and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. System covers and other accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with Endless Pools Fitness System or SwimCross Exercise System dealer for details.
5 Year Heater Warranty
Watkins unconditionally warrants the heater to be free from defects in materials and workmanship for five years. This warranty defines unconditional, with the exclusion of commercial or industrial use, and improper installation, as warranty coverage provided that the component has failed to operate properly within the system.
5 Year Cabinet Warranty
Watkins warrants the Endless Pools Fitness System or SwimCross Exercise System cabinet material to be free from defects in materials and workmanship for five years. This warranty specifically covers the cabinet’s structural integrity (exclusive of surface stain), including the material and assembly.
2 Year Light Assembly Warranty
Watkins warrants the LED light assemblies, which consists of all lights within the system, including the underwater and exterior to be free from defects in materials and workmanship for two years.
2 Year Water Sanitation Warranty
Watkins warrants the electrical components, ozone tubing, check valve, injector, corona discharge cell and exterior housing of the corona discharge ozone purification system against defects in material and workmanship for two years. UVC light bulb is not included as part of the Water Sanitization Warranty.
The following applies to all of the warranties listed:
Extent of Warranty
This warranty extends only to the original consumer purchaser of the Endless Pools Fitness System or SwimCross Exercise System when purchased and originally installed within the country of purchase. This warranty begins on the date of installation of the spa, but in no event later than one year from the date of purchase. This warranty terminates upon any transfer of ownership, or if the system is installed or relocated outside the country of purchase prior to the expiration of the warranty period. Service under this warranty does not extend the warranty period.
Warranty Performance
To make a claim under this warranty, contact the dealer where you purchased your spa. In the event you are unable to obtain service from your dealer, please write Watkins at 1280 Park Center Drive, Vista, California, 92081, Attn: Customer Service Department or call (800) 999-4688 or via e-mail, customerservice@watkinsmfg.com. You must give Watkins, and/or your dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within thirty (30) days of the time you discover the claim. Watkins reserves the right to inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts and/or labor necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a repairperson travel/service charge that is not covered by this warranty. Please contact your dealer for information regarding any such charges.
Limitations
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins prior written consent, accident, acts of God, misuse, abuse, neglect, use of an accessory not approved by Watkins, failure to follow Watkins Pre-Delivery Instructions or your spa’s Owner’s Manual, or repairs/installations made or attempted by anyone other than an authorized representative of Watkins. Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Please contact your dealer for a list of manufacturer approved accessories.
This warranty does not cover industrial or commercial applications, including installations in property used for long-term or short-term rental.
Disclaimers
ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE, WHICHEVER IS SHORTER. Some states, provinces or countries (including Quebec) do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you. Notice to residents of the State of New Jersey: The provisions of this warranty, including its limitations, are intended to apply to the fullest extent permitted by the laws of the State of New Jersey.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some states, provinces or countries (including Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from state to state, province to province or country to country. This warranty is not transferable.
The Limited Warranty starts twelve (12) months after the initial invoiced dealer purchase date from COVANA. If the unit is sold to a consumer within the first year, the Limited Warranty starts on the original consumer purchase date.
The limited warranty on COVANA Unit sold outside Canada and the United States will take effect sixty (60) days after the date shown on Covana/Canimex commercial invoice to the distributor or the COVANA authorized dealer.
The Limited Warranty is applicable only upon proof of purchase and solely to the original COVANA Unit owner bought from a COVANA authorized dealer and installed for residential use.
To obtain service, contact your COVANA authorized dealer as soon as possible, and use all reasonable means to protect the COVANA Unit from further damage. Upon proof of purchase, your COVANA authorized dealer will correct the defect subject to the terms and conditions contained in this limited warranty. The COVANA Unit owner is responsible for providing access to the COVANA Unit to perform the repair.
WARRANTY COVERAGE
SHELL & FIBER PANELS: 5 YEARS
COVANA warrants the Legend– C-EP – Evolution fiber panels and the Oasis inner shell and outer shell against fracture, abnormal deformation or leaking for five (5) years from the original purchase date.
- • Labor associated to replacement parts or repairs under this warranty is paid for three (3) years from the original purchase date.
- • Freight charges related to replacement of parts under this warranty are paid for three (3) years from the original purchase date.
Discoloration and surface abrasions due to weathering will occur naturally over time and are not considered defects. Improper spa water chemistry and misuse of spa chemicals may cause discoloration of the inner shell. Inner shell discoloration is not considered a defect and is not covered under this warranty. Cover melting caused by convergent or indirect sunlight reflection or overheating from an insulating protection is not covered under this warranty. Falling debris causing damage to the COVANA Unit is not covered by this warranty. Condensation may occur due to hot tub water temperature and other outside environmental factors; this is deemed to be a natural phenomenon and it is not covered under this Limited Warranty.
STRUCTURE: 3 YEARS
COVANA warrants the aluminum frame, brackets and telescoping sleeves against breakage and fracture due to defects in materials and workmanship for three (3) years from the original purchase date.
- • Labor associated to replacement of parts or repairs under this warranty is paid for one (1) year from the original purchase date.
- • Freight charges related to replacement parts under this warranty are paid for ninety (90) days from the original purchase date.
Installation on any surface other than the ones recommended in the installation manual, or any damage caused by or any damage caused by operation under conditions exceeding rated capacities (such as snow, artificial grass, furniture, creating overweight) is not covered under this warranty.
POWDER COAT: 3 YEARS
COVANA warrants the powder paint on all surfaces against chipping and peeling under normal conditions for three (3) years from the original purchase date.
- • Labor associated to replacement of parts or repairs under this warranty is paid for one (1) year from the original purchase date.
- • Freight charges related to replacement parts under this warranty are paid for ninety (90) days from the original purchase date.
Discoloration and surface abrasions due to weathering will occur naturally over time and are not considered defects. Chipping of powder paint on fastening hardware may occur during assembly and servicing of the COVANA Unit and are not covered by the warranty.
MECHANICAL COMPONENTS: 3 YEARS
COVANA warrants the mechanical components such as: the motor, gear boxes, chains, drive shafts and jacks, for three (3) years from the original purchase date.
- • Labor associated to replacement of parts or repairs under this warranty is paid for one (1) year from the original purchase date.
- • Freight charges related to replacement parts under this warranty are paid for ninety (90) days from the original purchase date.
Mechanical components damaged by mineral contaminants, such as rocks, dust or sand, undrained underground installations, undrained surface, flooding area or permanent water accumulation is not covered under the warranty.
LED LIGHT ASSEMBLY & ELECTRICAL COMPONENTS: 1 YEAR
COVANA warrants the LED light system and solar panel against manufacturing defect against malfunction for one (1) year from the original purchase date.
COVANA warrants the electrical components such as cables and wires, key switch assembly and limit switches against malfunction for one (1) year from the original purchase date.
- • Labor associated to replacement of parts or repairs under this warranty is paid for one (1) year from the original purchase date.
- • Freight charges related to replacement parts under this warranty is paid for ninety (90) days from the original purchase date.
Electrical damage caused by a non-permanent installation of the key switch 5 ft (1.5 m) away from the spa and 5 ft (1.5 m) above the ground as indicated in the installation manual could void the limited warranty.
COMPONENTS, PARTS AND ACCESSORIES: 90 DAYS
COVANA warrants components and accessories subject to normal wear such as: batteries, seals, roller shades, screens, key switch barrels cover, to be free of manufacturing defects for ninety (90) days from the original purchase date.
- • Labor associated to replacement of parts or repairs under this warranty is paid ninety (90) days from the original purchase date.
- • Freight charges related to replacement parts under this warranty are paid ninety (90) days from the original purchase date.
LIMITATIONS
COVANA offers replacement parts until the durations prescribed in the Warranty coverage end OR ninety (90) days from the replacement date.
COVANA may void the warranty if:
- • We determine that the COVANA Unit has been subjected to alteration, neglect, misuse, abuse or lack of maintenance or adjustment or installation of equipment which is not in accordance with guidelines within the installation manual.
- • The electrical installation was not performed by a licensed electrical contractor or does not comply with all applicable local electrical codes and regulations.
- • Any accessory, upgrade or modification implemented to the COVANA Unit are not original from COVANA.
- • The installation or repairs were performed by other than a COVANA authorized dealer.
- • The owner dismantles the COVANA Unit.
- • The COVANA authorized dealer and/or the COVANA Unit owner did not consider and respect the relevance of all criteria, risks and liability stipulated in the installation manual prior to the installation of the COVANA Unit.
COVANA way void this limited warranty and cannot be held responsible for any damage after a repair or maintenance performed on a COVANA Unit even by a COVANA authorized dealer, which goes against the installation manual. COVANA is not liable for any injury, loss or damage, direct or consequential, arising out of the inability to use the COVANA Unit.
EXCLUSIONS
- • COVANA excludes from this limited warranty a COVANA Unit installed in a commercial application.
- • COVANA is not deemed responsible for failures or damages caused by installation in a humid area, flood zone, corrosive environment or acts of God or other causes beyond the control of COVANA.
- • COVANA’s warranty does not cover mileage allocation or travel expenses associated with any repair or replacement part.
- • COVANA is not deemed responsible for any damage or malfunction caused by the relocation of the COVANA Unit not performed by a COVANA authorized dealer to another address.
- • COVANA or the COVANA authorized dealer is not deemed responsible for any equipment, furniture or landscaping aside from the COVANA Unit.
DISCLAIMER AND LEGAL RIGHTS
This Limited Warranty overrules all other warranties, either expressed or implied. No other party than COVANA is authorized to alter this limited warranty in any way. This limited warranty gives you specific legal rights. You may also have other rights that vary depending on the country, state or province. COVANA//Canimex Inc.’s liability under this limited warranty, if any, will not exceed the original amount paid for the defective COVANA Unit. The limited warranty is exclusive and in lieu of all other warranties of quality, whether written, oral or implied.